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James M
BELLS, TN | 2022 Chevrolet 2500HD SilveradoMay 29, 2023Got my 1st free oil change on my 2500. Only to a little over 45 minutes. Great jobResponse from Jones Chevrolet Humboldt
May 30, 2023Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!Hal K
CROCKETT MILLS, TN | 2015 GMC 1500 SierraMay 27, 2023Very nice and professional people. Thanks Jones Chevrolet.Response from Jones Chevrolet Humboldt
May 29, 2023Hal, thank you for choosing Jones Chevrolet! We look forward to your next visit! Have a great day!Jonathan O
BELLS, TN | 2010 GMC Yukon XLMay 25, 2023Very friendly and kept us informed of everything happening to our vehicle the entire time! Called the warranty company for us and handled everything! The only issue would be I wish we could have had a vehicle to rent while ours was being serviced other than that excellent service!Response from Jones Chevrolet Humboldt
May 26, 2023Jonathan, We're glad to hear you found our staff was so helpful! Thank you for choosing Jones Chevrolet Humboldt! We look forward to your next visit!Coree W
JACKSON, TN | 2019 Chevrolet 1500 SilveradoMay 24, 2023Time of the oil change service was GREAT compared to other Chevrolet Dealership !!! (30 MINUTES)Response from Jones Chevrolet Humboldt
May 26, 2023Coree, it is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Jones Chevrolet Humboldt! Have a great day!Nick A
BROWNSVILLE, TN | 2005 Chevrolet Astro Cargo VanMay 24, 2023greatResponse from Jones Chevrolet Humboldt
May 26, 2023Nick, your satisfaction is important to us, so we want to sincerely thank you for choosing Jones Chevrolet Humboldt and we hope to see you again soon!Andrew R
JACKSON, TN | 2016 GMC 1500 SierraMay 21, 2023We actually no longer own this vehicle you are asking for feedback for as we sold it back less than two weeks ago. It is not surprising it has been serviced recently as multiple major repairs within 8 months were the reason we wanted to get rid of the vehicle. The service department was very nice, professional, and we assume knowledgeable but when it comes to the dealership overall and a certain range of years for the GM trucks, we are telling family and friends to beware. Very dissatisfied.Response from Jones Chevrolet Humboldt
May 22, 2023Hi Andrew, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (731) 784-3931 when you have a chance. Thank you, and we look forward to hearing from you.David M
DECATURVILLE, TN | 2024 Chevrolet TraxMay 20, 2023Great, awesome salesmanResponse from Jones Chevrolet Humboldt
May 22, 2023Hi David! We're so happy we were able to help you out! We can't wait to see you again, have a great day.Meghan L
JACKSON, TN | 2020 Buick EnclaveMay 19, 2023Staff were pleasant when scheduling my appointment and when dropping off my vehicle. I was not notified when the work on my vehicle was completed. I contacted the maintenance department 5 hours after I dropped off my vehicle and was told that they could not give me information because the associate for my vehicle was at lunch. A different person called me back quickly (5 min later) and said that my vehicle was ready. Also, when I arrived to pick it up, my vehicle looked as though it had not been moved from the parking spot based on the way I parked it. From the looks of it, I could only tell that a new oil change sticker was placed in my vehicle. Between not receiving a call that it was ready and the appearance, I question if the work was actually done.Response from Jones Chevrolet Humboldt
May 19, 2023Meghan, we strive for the best customer experience at Jones, so we hate that yours wasn't up to par. Our service manager Bob Knight will be reaching out to you today to get a resolution. Thank you for being a customer! Have a good day!Franklin W
BOLIVAR, TN | 2020 Chevrolet 1500 SilveradoMay 15, 2023Labor seemed High Thought service was on warranty Could have had a for warning about 3% on credit card Had a certificate at home with $ off serviceResponse from Jones Chevrolet Humboldt
May 15, 2023Franklin, thank you for speaking with me on the phone today! We are happy to get you taken care of! Have a great day!Timothy C
JACKSON, TN | 2020 Chevrolet TraverseMay 15, 2023Great job !Response from Jones Chevrolet Humboldt
May 15, 2023Timothy, our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Jones Chevrolet Humboldt! Have a great day!