
Norma D
DYERSBURG, TN | 2018 Chevrolet ColoradoMay 3, 2022Service was excellent but 100 plus dollars for an diagnostic test is a bit priceyMichael M
MEDINA, TN | 2013 GMC 1500 SierraMay 2, 2022Very disappointed, I called my salesman about a problem with my truck. He told me to set an appointment with the service department and let him know when I bring it in so he could see what he could do. I called him on the day of, he stated I don’t remember talking to you. My truck is at the shop, they called stating labor and parts $900 ( I have not had the truck a year). I asked about the warranty that I’m paying for monthly, it doesn’t cover that problem. I told them not to repair, My wife goes to pick up my truck, they hand her a $135 bill, no repairs. A male service reps hands her the keys stating your truck is on the back row somewhere. Female rep looks at my wife takes the keys an stated, I will get it for you. We’ve bought two cars from Jones with in last 2 years, never again.Duane S
GASDEN, TN | 2017 Chevrolet 1500 SilveradoMay 2, 2022Got my truck that i bought there serviced likeni always do luckily when i got home i opened hood all my fluid levels were low . Brake,coolant, windshield washer fluid and the sticker they put on windshield said my brakes were good but they wasnt im having to put back brakes on it tomorrow cause they are totally gone . If he would have looked at them i could have left it there for yall to put brakes on it for me but i will take somewhere elseAnass A
JACKSON, TN | 2022 Chevrolet 1500 Silverado LTDMay 2, 2022Awesome serviceTimothy M
HUMBOLDT, TN | 2017 Chevrolet 1500 SilveradoApril 30, 2022I have already discussed the issues with management. I doubt it will change or affect anything, but it does control where my household purchases the next vehicle from.Tara S
ALAMO, TN | 2017 GMC YukonApril 22, 2022Neglected to listen to the customer and didn’t fix the problem that it was brought in for, have had nothing but bad experiencesRandall C
OAKLAND, TN | 2018 GMC 1500 SierraApril 19, 2022Service completed quickly and I didn’t feel like I was “up-sold”, which was nice.David W
JACKSON, TN | 2018 Chevrolet EquinoxApril 15, 2022Great job and very informative.Paul L
DENMARK, TN | 2017 Chevrolet 1500 SilveradoApril 2, 2022Service was great Shannon H was curious and knowledgeable about her job looking forward to my next trip which is a oil change thanks and have a great dayBernard G
MILAN, TN | 2017 Chevrolet TahoeApril 2, 2022Great no pressure experience