Service was excellent but 100 plus dollars for an diagnostic test is a bit pricey

Very disappointed, I called my salesman about a problem with my truck. He told me to set an appointment with the service department and let him know when I bring it in so he could see what he could do. I called him on the day of, he stated I don’t remember talking to you. My truck is at the shop, they called stating labor and parts $900 ( I have not had the truck a year). I asked about the warranty that I’m paying for monthly, it doesn’t cover that problem. I told them not to repair, My wife goes to pick up my truck, they hand her a $135 bill, no repairs. A male service reps hands her the keys stating your truck is on the back row somewhere. Female rep looks at my wife takes the keys an stated, I will get it for you. We’ve bought two cars from Jones with in last 2 years, never again.

Got my truck that i bought there serviced likeni always do luckily when i got home i opened hood all my fluid levels were low . Brake,coolant, windshield washer fluid and the sticker they put on windshield said my brakes were good but they wasnt im having to put back brakes on it tomorrow cause they are totally gone . If he would have looked at them i could have left it there for yall to put brakes on it for me but i will take somewhere else

Awesome service

I have already discussed the issues with management. I doubt it will change or affect anything, but it does control where my household purchases the next vehicle from.

Neglected to listen to the customer and didn’t fix the problem that it was brought in for, have had nothing but bad experiences

Service completed quickly and I didn’t feel like I was “up-sold”, which was nice.

Great job and very informative.

Service was great Shannon H was curious and knowledgeable about her job looking forward to my next trip which is a oil change thanks and have a great day

Great no pressure experience