Customer Reviews

Sammy Stephens is the guy that you need to see! He made my car buying experience easy. I was nervous about making my first purchase. Sammy made sure that I had all the information that I needed. If you are interested in buying a car, ask for Sammy.

I had a fantastic experience! Amanda did a wonderful job and took the best care of me!

The Jones Team was prompt, professional, and had my vehicle repaired and back to me very quickly. Great customer service!

Our sales person Amanda was knowledgeable and super friendly the whole process was a breeze we were highly satisfied 😁

Great dealership to purchase from.. We are new to the area and things went smoothly.. Great associate you have (Ski) Highly happy and do recommend this dealership… 10 out of 10!! We will get many good years out of our 2026 no miles Silverado…Thank you Ski and everyone involved in this sale…

Great service, easy to get what you want.

I had an Amazing time Working With Sammy He Was Very Helpful And Kind and he Quoted me a Good Price on a Truck.

Just bought a truck and the great people and great service made the whole experience outstanding!

Amanda was pretty awesome, she showed me how to work all the features in the car, and was helpful with getting the extras figured out

Our experience at this dealership was amazing. Amanda was calm, patient, and attentive throughout the entire process. We truly appreciate the excellent customer service and would highly recommend this dealership to anyone looking to purchase a vehicle.

Great customer service! We had the pleasure of working with Mr Sammy he was wonderful and went above and beyond. We will definitely recommend him to our family and friends .

Dane Remkus was very helpful today with our purchase!

This car dealership is the most unprofessional place I have ever done business with. IF I COULD LEAVE ZERO STARS I WOULD! I bought a 2020 Ford escape last year from them. Within a year I have had several recalls on the car, the driver side door had to be replaced, I had to purchase a emissions hose for $639, there are still two recalls that have not been resolved, and they tell me I have to buy a part for $200, that is not working on the car and was not working when I purchased it, before they can replace the recall! ... Read More

Full review text opened.

Google - Oct 22, 2026

This car dealership is the most unprofessional place I have ever done business with. IF I COULD LEAVE ZERO STARS I WOULD! I bought a 2020 Ford escape last year from them. Within a year I have had several recalls on the car, the driver side door had to be replaced, I had to purchase a emissions hose for $639, there are still two recalls that have not been resolved, and they tell me I have to buy a part for $200, that is not working on the car and was not working when I purchased it, before they can replace the recall! Now make that make sense! The powertrain unit went out on the car. It was still under warranty so they replaced it and I didn't have to pay for it. And I get it recalls are not their fault but getting them resolved is their fault if they don't get resolved. Now back to the powertrain unit. I was told that it would take a couple of days to replace that unit. I took my car and dropped it off on Monday afternoon, after asking would they have my car ready by Thursday at 5:00 which is the time I get off work, I was promised and reassured that my car would be ready to be picked up at 5:00 p.m. on Thursday afternoon. I specifically told her that I would have to have my car by that time because I was going out of town on Friday morning. She assured and reassured me that my car would be ready by Thursday afternoon. I even called early on Thursday morning to check on the status of the car. She told me that they were on schedule with fixing it and if it was done earlier, she would give me a call. Long story short my car was not ready, no one gave me a call to say it wasn't and the manager had the nervous to say that they did not have a car to give me to drive until mine was ready. His name is MIKE and the her that I'm referring to name is JANAYA! I WILL NEVER PURCHASE ANOTHER VEHICLE FROM JONES CHEVROLET IN HUMBOLDT AT 3-WAY!!!!

Amanda did a great job on helping with my daughters car for her 16th Birthday

Ricky helped us out so much on my husband’s new truck.

Sales guy was wonderful and managet was also lady with final paperwork was also wonderful

Mr Walt was great to work with!

Amanda Cowden was amazing. She helped me through and through to get the car I've been dreaming of for months and did not quit until I was able to walk out the door with the keys. Thank you so much, Amanda!

Jones Chevrolet service is very professional and the environment is very friendly. I enjoy doing business with them.

Great service!Amanda Cowden was very helpful and timely!

Great service. Amanda was great. Come see her asap.

The lady at the service desk was very helpful

Great customer service. No hassle sales people Amanda Cowden was awesome.

My dealings with the staff of Jones Chevrolet in Humboldt have always been very professional, informative and friendly.

Read at DealerRater

Smoothest, quickest dealership experience I've ever had. Walt was great to work with and got me what I wanted. Gonna ding them on one slight thing. Every dealership I've been to will fill up the fuel tank before leaving. Left the dealership almost on E with a 2.5hr drive home. Other than that, it was good!

Thank you to Sammy and the team for being so professional and helping me out finding the best truck for me.

Very helpful!!

Purchased a Corvette from Amanda at Jones Chevrolet.. Absolutely amazing dealing with her. I would highly recommend her

Very nice dealership and incredible staff, also would like to thank Mr Sammy for hooking me up with my my new car

Amanda helped us out a bunch great experience

Sammy Stephen’s was very nice and very informative concerning my purchase! Glad to do business with him.

Worked very hard to get me what I needed and wanted.. highly recommend

I worked with sammy and he was amazing. This was my first vechile from them!

Very professional, love my car and the service I received. I will highly recommend recommend to anyone car searching

Read at DealerRater

From the beginning to the end everyone was friendly and professional. I would definitely recommend JONES Chevrolet in Humboldt to anyone who is looking for a car new or used. Shot out to our salesman Dane you ROCK and Sara thank you for your kindness.

I had an amazing experience purchasing my Blazer. Carlo went above and beyond to make it happen!

Jones Chevrolet gave my friends an amazing car buying experience. Sammy was phenomenal from start to finish. He was knowledgeable, easy to work with, and genuinely focused on helping them find the right vehicle. Big thank you to Eric, the General Manager as well. He was hands on, welcoming, and took the time to make sure my friends felt comfortable and taken care of throughout the process. Caden and Walt were incredibly nice, helpful and made everyone feel at home. They helped make my friends' first vehicle purchase exciting, smooth and stress-free. Highly recommend Jones Chevrolet to anyone looking to ... Read More

Full review text opened.

Google - Sep 26, 2026

Jones Chevrolet gave my friends an amazing car buying experience. Sammy was phenomenal from start to finish. He was knowledgeable, easy to work with, and genuinely focused on helping them find the right vehicle. Big thank you to Eric, the General Manager as well. He was hands on, welcoming, and took the time to make sure my friends felt comfortable and taken care of throughout the process. Caden and Walt were incredibly nice, helpful and made everyone feel at home. They helped make my friends' first vehicle purchase exciting, smooth and stress-free. Highly recommend Jones Chevrolet to anyone looking to buy a new vehicle!

Jones Chevrolet is top notch. A++++++ Dane and Nino were amazing from trade to purchase. I will be buying a new truck here in the very near future

Sami Stephens was the greatest sales person I’ve had a pleasure speaking with. The kindness he showed my boyfriend and our friends was so great. Going above and beyond, 10/10 recommend him!

Sammie is awesome to work with and always made it easy! Explained everything and worked with us the best he could!!

Carlo was very helpful, personable and professional. I enjoyed working with him for my car trade and would highly recommend him to others looking for a vehicle.

Who’s screwing me over regarding being denied rental car reimbursement while my car was being serviced and having to rent a car for a week? Jones? Assurant? Both keep referring me back to each other. I was denied by both! The warranty sold to me is trash and btw jones didn’t submit my claim correctly the first time. I had to contact assurant directly to get the water pump fixed. Both processes are questionable.

Clifford was fantastic to work with. He was friendly, patient, and genuinely helpful as he walked me through the vehicles they had available that matched what I was looking for. Car salesmen sometimes have a reputation for being pushy, but Clifford was the complete opposite. I never felt pressured or rushed, and he made the entire process comfortable and straightforward. My finance manager, Sarah, was incredible as well. She was friendly, informative, and extremely knowledgeable. She took the time to walk me through all of the paperwork and explain my warranty so I understood exactly what I was signing. She ... Read More

Full review text opened.

DealerRater - Sep 23, 2026

Clifford was fantastic to work with. He was friendly, patient, and genuinely helpful as he walked me through the vehicles they had available that matched what I was looking for. Car salesmen sometimes have a reputation for being pushy, but Clifford was the complete opposite. I never felt pressured or rushed, and he made the entire process comfortable and straightforward. My finance manager, Sarah, was incredible as well. She was friendly, informative, and extremely knowledgeable. She took the time to walk me through all of the paperwork and explain my warranty so I understood exactly what I was signing. She made what can often be the most stressful part of buying a vehicle surprisingly easy.

Read at DealerRater

Cliff went above and beyond to help us get the vehicle we was after. He is cool, calm, and a very respectful guy. I would definitely use Cliff again.

Read at DealerRater

Cliff has sold me two cars he is a great salesperson and has a great ability to close deals

Read at DealerRater

I had a great experience at Jones Chevrolet. The salesman was awesome. The salesman provided all the information I needed about the truck that I bought. The staff was also incredible.

Read at DealerRater

We had a great buying experience with Walt. He was very friendly, helpful, and accommodating. He wasn’t pushy at all and gave us the time and space to feel confident about our vehicle purchase decision. Would recommend this dealership and team 10/10!

Read at DealerRater

The finance department at this Jones Dealership is complete crap! I called on Tuesday and asked for someone in the finance department the lady said oh... she just went to lunch. this was at 2:00 in the afternoon. I said oh okay when will she be back and she would not answer the question. She said I wrote down your name and number and I'll tell her to call you back. Tuesday afternoon came and went with no response, Wednesday came and went with no response so I called again Thursday afternoon same bull crap..... she's at lunch. Someone ... Read More

Full review text opened.

Google - Aug 7, 2026

The finance department at this Jones Dealership is complete crap! I called on Tuesday and asked for someone in the finance department the lady said oh... she just went to lunch. this was at 2:00 in the afternoon. I said oh okay when will she be back and she would not answer the question. She said I wrote down your name and number and I'll tell her to call you back. Tuesday afternoon came and went with no response, Wednesday came and went with no response so I called again Thursday afternoon same bull crap..... she's at lunch. Someone did however call me back, said they would e-mail me the documents I needed and she has yet to do so. She also was not very much help and could not give any sight into how to get the other document I needed. I cant wait to be completely done with this place and these people. I will never recommend any one buying a car from them. I am not the only one that feels this way my co workers also warned me against this dealership when they found out I was going to have to get another vehicle. Do better!!!!

If I Could Give Less Than One Star, I Would. Avoid This Dealership. Purchased Vehicle: March 2026 Engine Declared Failed: May 2026 *** This review reflects my experience to date. I will update it if anything changes. *** My experience with this dealership has been an absolute nightmare from the beginning. The purchase process started off rocky, but I tried to give them the benefit of the doubt. Initially, I was interested in a 2024 Jeep Wagoneer and planned to trade in my current vehicle. The dealership test drove and appraised my trade-in, and after reviewing the Wagoneer and discussing finances, I informed Sales Representative ... Read More

Full review text opened.

Google - Aug 3, 2026

If I Could Give Less Than One Star, I Would. Avoid This Dealership. Purchased Vehicle: March 2026 Engine Declared Failed: May 2026 *** This review reflects my experience to date. I will update it if anything changes. *** My experience with this dealership has been an absolute nightmare from the beginning. The purchase process started off rocky, but I tried to give them the benefit of the doubt. Initially, I was interested in a 2024 Jeep Wagoneer and planned to trade in my current vehicle. The dealership test drove and appraised my trade-in, and after reviewing the Wagoneer and discussing finances, I informed Sales Representative Cliff Nathaniel that I wanted to hold off because I believed I could get a better deal elsewhere. At that point, it felt like my keys were being held hostage because they were extremely reluctant to return them. Even more concerning, although I had already secured pre-approval through my own lender, Cliff Nathaniel ran my credit through multiple banks and lending institutions without my consent, only for the vehicle to ultimately be financed through the same lender I had already arranged financing with. Unfortunately, things only got worse after the sale. On the drive home, multiple warning lights illuminated, including the check engine light. I immediately contacted Cliff Nathaniel that same day. After the sale was completed, however, his attitude completely changed. My concerns were brushed aside, and it became clear that customer service ended the moment the paperwork was signed. The next day, I returned to the dealership to address the issue. When I attempted to discuss why my calls had not been returned, Cliff Nathaniel laughed in my face, walked away, and began talking to someone else as though I wasn't even there. I had traveled more than 90 miles to purchase this vehicle, only to be back at the dealership the very next day dealing with mechanical issues. If you choose to do business with this dealership despite this warning, I personally do not recommend working with Cliff Nathaniel. Since the check engine light was on, I had the vehicle scanned independently. The diagnostic results indicated engine-related issues. Additionally, the oil warning light was illuminated, which should never happen on a vehicle that had just been purchased. I returned to the dealership with the diagnostic report. The service department took the vehicle, cleared the codes, and assured me there were no significant problems and that I should not experience any further issues. Less than three months later, while on a family vacation in Florida, the engine completely failed. My vehicle is currently sitting at a Jeep dealership in Florida. The dealership there has repeatedly attempted to contact the selling dealership, specifically the Service Manager, regarding the failure. Unfortunately, both the Florida dealership and I have experienced the same lack of communication and accountability. Phone calls go unanswered, messages are not returned, and every promise of a callback has gone unfulfilled. What makes this situation even more frustrating is that the issues that ultimately led to the engine failure were brought to the dealership's attention within days of purchasing the vehicle. Instead of properly investigating or repairing the problem, they dismissed the concerns and simply cleared the warning codes. As of August 3, 2026, my vehicle remains at a Jeep dealership in Florida while I am back home in Memphis, Tennessee, continuing to make monthly payments on a vehicle I have been unable to drive since the end of May. Over the last two weeks alone, both the Florida dealership and I have collectively contacted the Jones Chevrolet Service Department Manager five or more times. We continue to be told that he will call us back, yet no return call ever comes. The lack of accountability, communication, and customer service has been unacceptable.

Horrible experience. We found a truck we LOVED and my husband called talked to a sales man and he basically dragged us around, said multiple different times he would send us pictures we would wait hours then call again and get told the same thing, then my husband brought up an issue with the truck and the sales man argued with my husband. I called and talked to the sales manager Bruce and was promised photos and here we are HOURS later nothing and no response. It has never been so hard to spend money in my life. DO NOT ... Read More

Full review text opened.

Google - Jul 24, 2026

Horrible experience. We found a truck we LOVED and my husband called talked to a sales man and he basically dragged us around, said multiple different times he would send us pictures we would wait hours then call again and get told the same thing, then my husband brought up an issue with the truck and the sales man argued with my husband. I called and talked to the sales manager Bruce and was promised photos and here we are HOURS later nothing and no response. It has never been so hard to spend money in my life. DO NOT RECOMMEND.

I've been calling dealerships for a business purchase and tried to get someone in sales. This is the only dealership I've ever encountered that didn't want to let me speak with a salesman without first giving my personal information.

Buyers beware. Went in to look at and test drive a 2023 F150. The vehicle was reported as no accidents on several sites and by the sales person. The carfax was never reported when meeting. I had a mechanic check out the truck and got the carfax. Turns out the truck's undercarriage was rusted and was from Canada. Carfax also showed that it had been in an accident and was also a commercial vehicle. None of this was ever disclosed by the dealership.

Jones associates serviced vechical quick, Also was very nice about my concerns on my 2019 silverado truck i perchased at jones last year. great job '''

Read at DealerRater

JONES CHEVROLET- DONT GO.. I bought a 2025 Silverado from them, it was the worse buying experience of my life. but I got it done finally spent about 6 hours there. I let them know I was very unhappy, guess thats why I did not get the customer satisfaction survey they had posted everywhere there. Anyway. June 16 my electronics went haywire, I had no brakes.. so I called at 8 am June 17, got connected with a lady in service department and was told I could bring it in AUGUST 3 , AUGUST 3 ?? I asked about a rental or loaner, no , they only have one loaner ... Read More

Full review text opened.

Google - Jun 29, 2026

JONES CHEVROLET- DONT GO.. I bought a 2025 Silverado from them, it was the worse buying experience of my life. but I got it done finally spent about 6 hours there. I let them know I was very unhappy, guess thats why I did not get the customer satisfaction survey they had posted everywhere there. Anyway. June 16 my electronics went haywire, I had no brakes.. so I called at 8 am June 17, got connected with a lady in service department and was told I could bring it in AUGUST 3 , AUGUST 3 ?? I asked about a rental or loaner, no , they only have one loaner and it was out waiting on an engine replacement. So I called my Salesman Clifford.., he said he would talk to his manager at 9 and call me back. Ten came I texted him and asked any updates. No answer, at 11:30 I tried again got this answer "if you are asking for an oil change appointment you have to call up here to service." I replied No I called you about my 2025 Chevy truck with no brakes and service said it be August before they could look at it you said you talk to manager at 9 and call me back" well I never heard back from anyone. I called the Public Relations Director at 1:30 and after 3 calls from her,. I got this. Sir it be Aug 3, but you can bring it in and if we can we will work it in before then." ' I called Sierra, and was told can you bring it in tomorrow , they helped me get Roadside Assistance to have the truck towed. It took them a week to find the problem but I have my truck back now. they also took the time to do some recalls on the truck since they had it in, Needless to say Jones will not see me again

I called about my electronics went haywire and I had no brakes on June 17, I was told it would be August 3 before they could check it out. Is this the reward winning service department they brag about? I called my salesman between 8-9 and was told he would talk to his manager and call me back at 9, I never heard back from him even after texting him at 10 and 11:30. I called thePublic relations Director and after 3 calls from her I got it will be Aug 3 but you can bring you truck and leave it and if we get an opening ... Read More

Full review text opened.

DealerRater - Jun 29, 2026

I called about my electronics went haywire and I had no brakes on June 17, I was told it would be August 3 before they could check it out. Is this the reward winning service department they brag about? I called my salesman between 8-9 and was told he would talk to his manager and call me back at 9, I never heard back from him even after texting him at 10 and 11:30. I called thePublic relations Director and after 3 calls from her I got it will be Aug 3 but you can bring you truck and leave it and if we get an opening before we will look at it. So I called Sierra and told them They said bring it in the next day, well I wasnt driving it with no brakes so they helped me get roadside assistance to tow it in for me. It took a few days for them to find the problem and they also on their own fixed some recalls on the truck. Kuddos to them.

Read at DealerRater

Engine light still on, after 4 visits to the service department over the last three months, missing hour's of pay my employer getting frustrated at me this problem is still ongoing.

I purchased the truck in the middle of October and started having issues within the first 1000 miles of owning the truck and issues have yet to be resolved. Truck is currently back in service department for an engine light that came on within 3 minutes of leaving the facility. The truck has been at Jones for 3 weeks and is now back in the shop. These issues have been ongoing since December 6th. Truck is now headed back to the shop to "repair the oil leak" for the 4th time. This is extremely frustrating as the last repair was not ... Read More

Full review text opened.

Google - Jun 5, 2026

I purchased the truck in the middle of October and started having issues within the first 1000 miles of owning the truck and issues have yet to be resolved. Truck is currently back in service department for an engine light that came on within 3 minutes of leaving the facility. The truck has been at Jones for 3 weeks and is now back in the shop. These issues have been ongoing since December 6th. Truck is now headed back to the shop to "repair the oil leak" for the 4th time. This is extremely frustrating as the last repair was not covered under warranty but still did not correct the issue.This has been an issue since shortly after I got the truck and has yet to be fixed.

I had a very disappointing experience with the Jones Chevrolet service department. I brought my vehicle in for AC repairs and was given an estimate of approximately $2,401.80. Before authorizing the repairs, I specifically asked Mandy whether that amount included taxes and was told that it did. Based on that information, I approved the work. The repair process was frustrating from start to finish. The service department failed to keep me informed about problems they encountered while working on my vehicle. Instead of receiving updates from them, I had to repeatedly call and ask for information myself. Every time I called, ... Read More

Full review text opened.

Google - May 30, 2026

I had a very disappointing experience with the Jones Chevrolet service department. I brought my vehicle in for AC repairs and was given an estimate of approximately $2,401.80. Before authorizing the repairs, I specifically asked Mandy whether that amount included taxes and was told that it did. Based on that information, I approved the work. The repair process was frustrating from start to finish. The service department failed to keep me informed about problems they encountered while working on my vehicle. Instead of receiving updates from them, I had to repeatedly call and ask for information myself. Every time I called, there seemed to be a new issue or delay that had never been communicated to me beforehand. To make matters worse, I was told that my vehicle was put aside while the technician worked on other appointments because those customers were physically present. Meanwhile, my car remained in the shop well beyond the anticipated completion date. It is unacceptable for a customer to be left without their vehicle longer than expected while other appointments are prioritized. The biggest surprise came at pickup when my final bill was more than $400 higher than the amount I had been quoted and approved. After specifically confirming that taxes were included in the original estimate, I was shocked to be presented with a significantly higher bill. While the staff was courteous during conversations, the lack of communication, extended delays, prioritization of other customers over an existing repair, and unexpected increase in the final bill made me furious. I cannot recommend the Jones Chevrolet service department based on how my repair was handled.

Jones Chevrolet consistently provides excellent service for my vehicles. The service department is courteous and professional. I drive past other dealers to use Jones Chevrolet.

Read at DealerRater

Was trying to buy a Jeep Wrangler and the salesman ghosted me. Wouldn't recommend.

This will be long but worth the read if you plan on buying from Jones Chevrolet or having you service done there. I bought a 2022 Silverado 1500 brand new from Jones Chevrolet. I have been the definition of a loyal customer. I have had every single service done by Jones Chevrolet. Every oil change and recommended service to the fuel system, transmission, etc. The last three services I had have been frustrating. I went in for an oil change and had a sound coming from my front end. I brought my concern up to the dealership, they acknowledge it and told ... Read More

Full review text opened.

Google - May 12, 2026

This will be long but worth the read if you plan on buying from Jones Chevrolet or having you service done there. I bought a 2022 Silverado 1500 brand new from Jones Chevrolet. I have been the definition of a loyal customer. I have had every single service done by Jones Chevrolet. Every oil change and recommended service to the fuel system, transmission, etc. The last three services I had have been frustrating. I went in for an oil change and had a sound coming from my front end. I brought my concern up to the dealership, they acknowledge it and told me it just needed an alignment. The "customer concern" was documented on the service ticket and the work performed was also on the ticket. I drove it out of there and the issue was gone for a couple thousand miles and then returned. I drove it to the next oil change and when I arrived, I advised the service writer of the noise still being present and they performed the oil change and informed me that i needed ANOTHER alignment. Only 5000 miles later. I told them that they had just aligned it at the last oil service and asked why I needed another alignment. The service writer checked the records and said "oh my mistake. looks like you are good to go". However, the "customer concern" was NOT documented on the records. Why I have no idea. It also states that I declined the alignment. I also did not check on the service ticket when I left. I just naturally put it where I keep all my records and left it. From this point I leave the dealership and drive it for a while. The noise comes back and is louder and more pronounced this time. It was close to my oil change so I called them and scheduled the oil change and told them about the sound STILL being there. I arrive at the dealership and remind them about the sound coming from the front end. They inform me that they will look at it. Once done, they informed me nothing was wrong, and they could not find any issues. On the service ticket, there is no mention of the "customers concern". fast forward 3500 miles and my lower control arm bolts shear...... I was out of state and not close to my dealership. So, I had it taken to the closest shop that had the best reviews. These guys were absolutely fantastic. I informed them of the last three visits to the dealership and the mechanic told me he was a former GM mechanic and knows these trucks. He said that the nuts were not torqued down properly and this problem was due to poor maintenance and could not fail the way it did any other way. He also contacted a friend of his who was still a mechanic at a GM dealership and had him pull my records. On my last visit where I DID NOT request an alignment and they informed me that there was NOTHING wrong with the truck, there was a labor op code 0400 for a 4 wheel thrust alignment. After my last visit to the dealership is when my lower control arm bolts sheard. I informed the dealership of all of this information and they said there was nothing they could do and it isn't their problem. I called GM corporate and they were willing to help until I told them the truck was taken to a third party mechanic that was not a GM dealer. They refuse to reimburse me for the repairs I had to have done to get back on the road. Long story short, do not buy a vehicle from Jones and do not have your service done by Jones. They are scam artists. 2022 chevy Silverado limited. Bone stock. Zero modifications. All maintenance performed from the dealership I bought it from. Current odometer is 93k.

Bought a 2023 Malibu and had a power-terrain warranty. 2 weeks into having the car they tell me the turbo needs to be replaced. They have the car at the lot for almost TWO MONTHS AND DID NOT REPLACE THE TURBO. They replaced a sensor and the down pipe. Got the car back from them in September after having that serviced. Not even 6 months later LO AND BEHOLD THE TURBO GOES OUT. They tell me it will be two weeks to get the parts, and as soon as they got the parts they would make the repair that day. THEY DID NOT! ... Read More

Full review text opened.

Google - May 1, 2026

Bought a 2023 Malibu and had a power-terrain warranty. 2 weeks into having the car they tell me the turbo needs to be replaced. They have the car at the lot for almost TWO MONTHS AND DID NOT REPLACE THE TURBO. They replaced a sensor and the down pipe. Got the car back from them in September after having that serviced. Not even 6 months later LO AND BEHOLD THE TURBO GOES OUT. They tell me it will be two weeks to get the parts, and as soon as they got the parts they would make the repair that day. THEY DID NOT! They had the parts for three weeks before repairs were even started. All of this was after I had been told and reassured multiple times they would start the repairs as soon as they had the parts. I was told on 3 separate occasions that my car would be ready soon. After almost a month and a half I finally have my car back. NEVER TAKE YOUR VEHICLE TO THEM FOR A SERVICE OR REPAIR. Also, just from dealing with them on these two occasion, I wouldn’t buy a car from them. Dishonest people, trying to cut corners and slap bandaids on cars. Very displeased with both experiences and if I could give negative star ratings on here I would.

I had an issue with the check engine light on my 2025 Chevrolet Trax upon bringing my vehicle to Jones Chevrolet dealership. The service provider was great and she helped me with my issue. The part was ordered and arrived about a week later. I then brought my vehicle back to the dealership and they fixed the issue installed the new part quickly. They are very professional and kind.

Read at DealerRater

Sales Department is FABULOUS! Great Experience...the service department not so much. There is no communication. 5 Stars for Sales, but the service after the sales is awful. I'm about to make the 2nd payment on my vehicle, and have had it in the service department 3 times, since problem was unresolved each time.

Read at DealerRater

Bought new Colorado. Didn’t get bedliner that was supposed to come with it and truck was so dirty on the outside I had to wash it. And when did Chevrolet start making trucks that didn’t have a receiver hitch on them? I’ve bought 4 new Chevrolet trucks the last 9 years and it will probably be my last one.

This was the worst experience I have ever had purchasing a car. The car was not in working order when we bought it, broke down with 3 major issues after driving it 4 times. I followed the direction of my salesperson, and I believe his manager and took it to the closest dealer to have repairs done as we live an hour away. Only one thing was covered by warranty, so I had to pay $428 in diagnostic fees that were not refunded. The owner even stated that should have never been taken to another dealer but I'm just out the $428! Jones ... Read More

Full review text opened.

Google - Mar 30, 2026

This was the worst experience I have ever had purchasing a car. The car was not in working order when we bought it, broke down with 3 major issues after driving it 4 times. I followed the direction of my salesperson, and I believe his manager and took it to the closest dealer to have repairs done as we live an hour away. Only one thing was covered by warranty, so I had to pay $428 in diagnostic fees that were not refunded. The owner even stated that should have never been taken to another dealer but I'm just out the $428! Jones did require it to be brought back to them to fix the other 2 issues. It was an all around unpleasant experience and it's my fault for continuing because this truck was such a "good" deal. My husband asked for his keys back 5 times before he got them, I was about to go behind the counter to take them when they finally brought them back. I recommend staying as far away from Jones as you can. No matter how "good" the deal seems because they are not honest and very unprofessional. They will definitely lie to you!!

Do not do business here! Very dishonest people and will lie to you over and over again! They will not own up to what they say they’re going to do! Beyond the lying they sold me a truck with problems. When you ask is there anything wrong with it that I should know about, they say “oh no, it has been through our service department”. Yeah, right! Moreover, DO NOT work with Carlo and Antonio Ianni!!! UPDATE: Point proven…See their response below. I called and got in contact with the owner, Andrew Benton and told him about all ... Read More

Full review text opened.

Google - Mar 25, 2026

Do not do business here! Very dishonest people and will lie to you over and over again! They will not own up to what they say they’re going to do! Beyond the lying they sold me a truck with problems. When you ask is there anything wrong with it that I should know about, they say “oh no, it has been through our service department”. Yeah, right! Moreover, DO NOT work with Carlo and Antonio Ianni!!! UPDATE: Point proven…See their response below. I called and got in contact with the owner, Andrew Benton and told him about all the lies and issues with the truck. Mind you the sales manager is my salesman’s father, of course he will corroborate his side of the story! He said he would get down to the bottom of it and promised to call me back the next day. Well, it’s been a week or so and no call back. Once they sucker you in and have your money, they DO NOT CARE! Their reply is just for show! Call me and work this out if you are a man of your word, you have my number!

My mom had her car serviced 3/18/2026.Today,3/19/2026 it won’t start. Then they tell her she can’t get it serviced until 4/2/2026!!! Not acceptable!!! She’s a hard working senior citizen and I can’t believe this is how they are treating her. They can expect a visit first thing in the morning

I when to purchase a car yesterday and stayed for over three hours and left without a car. After three hours we had an issue (they couldn’t tell us what the issue was) and by that time the bank was closed. They ran my credit twice as well. While there the salesman took my phone and filled out a 5 star review on google and asked me to write something good about him, screenshot it, and send it to him. Very unprofessional. After we left they called asking me to put down a deposit on the car which they couldn’... Read More

Full review text opened.

Google - Mar 13, 2026

I when to purchase a car yesterday and stayed for over three hours and left without a car. After three hours we had an issue (they couldn’t tell us what the issue was) and by that time the bank was closed. They ran my credit twice as well. While there the salesman took my phone and filled out a 5 star review on google and asked me to write something good about him, screenshot it, and send it to him. Very unprofessional. After we left they called asking me to put down a deposit on the car which they couldn’t sell me in the first place. Very disappointed

We got our car out of Savannah at Jones and was told to send it to this Jones in Jackson Tn because it's closer to us which is no problem taking there but when my boyfriend called to see about getting a loaner the guy that answered the phone lied and said they don't do loaners anymore when start dealing with jones in Savannah because they was highly recommended but I wish I would've kept dealing with my other car dealership in Jackson.

Newest review. Beware of service after you buy! We were promised an additional key at no cost to us and that it could be programmed at GMC Savannah so that we didn’t have to travel all the way back to Humboldt. Burl was called and messaged on multiple occasions to set this up for us and it wasn’t done. My husband ended up setting it up himself and now I’m waiting for the key at GMC. I’ll update again if this is resolved today or not. Original review. Burl was easy to work with! He made ... Read More

Full review text opened.

Google - Mar 7, 2026

Newest review. Beware of service after you buy! We were promised an additional key at no cost to us and that it could be programmed at GMC Savannah so that we didn’t have to travel all the way back to Humboldt. Burl was called and messaged on multiple occasions to set this up for us and it wasn’t done. My husband ended up setting it up himself and now I’m waiting for the key at GMC. I’ll update again if this is resolved today or not. Original review. Burl was easy to work with! He made my trade happen when many of his coworkers couldn’t!

This business is a joke. My wife and I went to purchase a vehicle. We advised the Mr. Nathaniel (sales person) that we would be using our bank (which we were already pre-approved). He then preceded to tell us since we are using them that the price would go up. When we asked he stated that our bank was not their preferred bank. We started negotiating the amount and we even stated where we wanted our payment. The sales person then took our info and went to their finance guy. Then we noticed he started dealing with another couple. We ... Read More

Full review text opened.

Google - Mar 2, 2026

This business is a joke. My wife and I went to purchase a vehicle. We advised the Mr. Nathaniel (sales person) that we would be using our bank (which we were already pre-approved). He then preceded to tell us since we are using them that the price would go up. When we asked he stated that our bank was not their preferred bank. We started negotiating the amount and we even stated where we wanted our payment. The sales person then took our info and went to their finance guy. Then we noticed he started dealing with another couple. We waited and waited and he would come back and give us a lie then go back to the other couple. We finally decided to leave without purchasing the vehicle. Then my wife noticed they ran our credit. I texted him and asked him why since we already stated we were using our bank. He stated we never told him that, but we did because he wrote it on the paper along with all the other numbers. This is not good business. I will never go back to Jones Chevrolet again.

Worst dealership ever. They lie and tell you they will fix things and then never fix it. When you bring up a problem with the vehicle, that they never disclosed, they just send you back an emoji and the employees send you hostile text if you ask anyone else for help. I would never recommend buying a vehicle at this location. I just bought this truck from them and now I’m out another $1200 to replace the windshield they never fixed.

This business is a joke. My wife and I went to purchase a vehicle. We advised the Mr. Nathaniel (sales person) that we would be using our bank (which we were already pre-approved). He then preceded to tell us since we are using them that the price would go up. When we asked he stated that our bank was not their preferred bank. We started negotiating the amount and we even stated where we wanted our payment. The sales person then took our info and went to their finance guy. Then we noticed he started dealing with another couple. We ... Read More

Full review text opened.

DealerRater - Mar 2, 2026

This business is a joke. My wife and I went to purchase a vehicle. We advised the Mr. Nathaniel (sales person) that we would be using our bank (which we were already pre-approved). He then preceded to tell us since we are using them that the price would go up. When we asked he stated that our bank was not their preferred bank. We started negotiating the amount and we even stated where we wanted our payment. The sales person then took our info and went to their finance guy. Then we noticed he started dealing with another couple. We waited and waited and he would come back and give us a lie then go back to the other couple. We finally decided to leave without purchasing the vehicle. Then my wife noticed they ran our credit. I texted him and asked him why since we already stated we were using our bank. He stated we never told him that, but we did because he wrote it on the paper along with all the other numbers. This is not good business. I will never go back to Jones Chevrolet again.

Read at DealerRater

We initially had a great experience with Dane. He was friendly, professional, and made the car-shopping process feel easy. Unfortunately, once we sat down with the finance department, things changed. We were told our trade-in was valued at $17,500, but when the final paperwork was presented, it was actually listed as $16,000. That $1,500 difference was never clearly explained, and it felt incredibly shady. Whether it was intentional or not, that kind of discrepancy damages trust. A deal should be transparent from start to finish, and this wasn’t. Buyers should double-check every single number before signing — especially trade-in values.

I bought a used f150 that needed transmission. We worked out a deal where they would put a new transmission in the truck and offer a warranty. I go to pick the truck up and find out it's a rebuilt transmission which off the get made me mad due to agreement we had in place it would be new. So instead of the 100k miles warranty I was gonna get I only got 12k.... Instead of not buying the truck I made a deal with them and purchase the truck. I go to get in the truck and it'... Read More

Full review text opened.

Google - Feb 21, 2026

I bought a used f150 that needed transmission. We worked out a deal where they would put a new transmission in the truck and offer a warranty. I go to pick the truck up and find out it's a rebuilt transmission which off the get made me mad due to agreement we had in place it would be new. So instead of the 100k miles warranty I was gonna get I only got 12k.... Instead of not buying the truck I made a deal with them and purchase the truck. I go to get in the truck and it's not detailed on the inside one bit, remind you I've already bought the truck and ready to go and it's absolutely filthy. They took the truck back to detail once again and I come around the corner and the detail guy has the metal vacuum rubbing against my truck which literally scratched the paint up. There was some leftover glue on radio from previous owner. Detail guy decided to use paint thinner to get it off and ruined my radio. Instead of offering to fix these problems after I purchased the vehicle in better shape then it was before it went to detail he begins to explain this is why he don't sale used vehicles even though there was nothing messed up previous to detail. Instead of trying to make it right he had excuses that it's a used vehicle even tho the detail guy clearly scratched it and literally peeled the paint off my radio that was perfectly fine upon purchase.. used paint thinner to clean it.... I finally settled for a full tank of gas because I was sick of dealing with it and I had already invested over 20 hours at the dealership so I told him I'd fix it myself. The only People that really seemed to care if I was happy or not was Naudin and Sarah. Thank yal much. Not sure how buying a new vehicle from here is but buying a used one your vehicle might be in worse shape then it was after there detail and don't expect much from them since it's used....

Some of the people are nice enough but I have had nothing but trouble with this vehicle ever since I bought it. It has been in the shop almost as much as it has been out. It is a 2018 Buick Encore in my opinion it shouldn't be having all the issues it has had. I would like to say Crystal has been very pleasant to deal with. Thank you Daniel for finally getting the ball rolling.

Read at DealerRater

Absolutely horrible customer service. Rude and pushy. Made a joke about how my fiancé was probably recording them? He wasn’t. They will basically try to get you to trade your vehicle in for nothing. He went to the Serra and they offered him double for his truck immediately. At one point he said he wasn’t interested and was leaving and they still hadn’t given him his truck keys back and the salesman said “well you did sign a piece a paper saying you would accept 8k for your truck”… um no? A total trap by completely desperate ... Read More

Full review text opened.

Google - Feb 9, 2026

Absolutely horrible customer service. Rude and pushy. Made a joke about how my fiancé was probably recording them? He wasn’t. They will basically try to get you to trade your vehicle in for nothing. He went to the Serra and they offered him double for his truck immediately. At one point he said he wasn’t interested and was leaving and they still hadn’t given him his truck keys back and the salesman said “well you did sign a piece a paper saying you would accept 8k for your truck”… um no? A total trap by completely desperate people.

Anytime an employee goes elsewhere to get a vehicle, it tells me all I need to know. Won't do business with them again

**Update: The company reached out and compensated me for the issues mentioned in my original review. While I’m not sure I would purchase from this dealer again, I do appreciate the gesture and their professional response. I purchased a truck from this dealer, and unfortunately the experience was disappointing. Just two days after the purchase, I discovered that one of the tires had been repaired using an emergency tire repair kit, something that was never disclosed at the time of sale. I contacted the dealer multiple times and was repeatedly told that the manager would call me back, but ... Read More

Full review text opened.

Google - Jan 22, 2026

**Update: The company reached out and compensated me for the issues mentioned in my original review. While I’m not sure I would purchase from this dealer again, I do appreciate the gesture and their professional response. I purchased a truck from this dealer, and unfortunately the experience was disappointing. Just two days after the purchase, I discovered that one of the tires had been repaired using an emergency tire repair kit, something that was never disclosed at the time of sale. I contacted the dealer multiple times and was repeatedly told that the manager would call me back, but that never happened. I made the mistake of not driving the truck at highway speeds (75+ MPH) immediately after purchasing it. Once I did, I noticed persistent vibrations inside the cabin. I took the truck to two different shops (bought a whole new tire myself) to have all four tires balanced and rotated, but the issue remained unresolved. All I can say is; Buyers, please be cautious when choosing a vehicle from this dealer.

Great place to deal with Tyrus was good to work with thank you again for the help

Read at DealerRater

Good Service and get you in and out. I never had any issues with them.

Read at DealerRater

Good experience with team at Humboldt. They worked to meet my request without being pushy. Recommend them.

Read at DealerRater

Please stay away from this place Please make sure you not put any deposit in the vehicle until you see and drive the vehicle , make sure you ask all the questions about the vehicle run cargar and make sure match miles and maintenance record , when to take a look a truck it was bad experience , they roll back odo not original miles and truck it's wasn't in the condition they advertised .

Ski Taylor was the best helped me w the set up of phone & vehicle & took his time for an old man to grasp it all. Thanks young man. You’re the best. Come see him at Jones just tell him I sent you so I can get my referral

Read at DealerRater

Great dealership…..very friendly young man. Excellent manners and professional..Fast service and knowledgeable about the vehicle we got

Read at DealerRater